We are committed to protecting your personal and health information. This policy explains how Wellkins Medical Centre collects, uses and safeguards your data.
This Privacy Policy is governed by and construed in accordance with the laws of the State of Qatar, including:
Where patients or enquirers are based outside Qatar, Qatari law remains the governing framework for all data processed through our services. We take reasonable steps to align our practices with internationally recognised data protection principles.
Wellkins Medical Centre is the data controller responsible for your personal information. We operate from multiple clinic locations across Doha, Qatar. All data collected through our website (wellkins.com), digital campaigns, booking flows and in-clinic interactions is controlled by Wellkins Medical Centre.
For privacy-related enquiries, please use the contact details in Section 6.
We collect personal data through various touchpoints, both digital and in-clinic. The table below outlines the primary sources and the categories of data collected at each.
| Source / Touchpoint | Data Collected | Purpose |
|---|---|---|
| Contact & Booking Forms | Full name, phone number, email address, nationality, appointment preference | Scheduling and patient communication |
| WhatsApp CTA Flows | Phone number, conversation content | Appointment enquiries and patient support |
| Visit & Doctor Booking Directory | Appointment preferences, selected department or doctor | Routing enquiries to the correct clinical team |
| Patient Feedback Submissions | Satisfaction ratings, comments, staff mentions | Quality improvement and service excellence |
| Corporate Health Programmes | Employee name, contact details, employer organisation, health check type | Occupational health and corporate wellness delivery |
| In-Clinic Registration | Full name, date of birth, nationality, Emirates ID / Qatar ID, medical history | Clinical care, billing and medical records |
| Website Usage Data | IP address, browser type, pages visited, session duration | Website analytics and performance improvement |
We collect only the minimum data necessary for the stated purpose. We do not sell personal data to third parties under any circumstances.
As a medical centre, the majority of information we handle qualifies as special category data under Qatar's PDPL. This includes medical history, diagnoses, treatment records, test results, prescriptions and any other health-related information disclosed during your care.
Occupational health data collected through our OEUK / Fit-to-Work programmes or corporate health checks is processed in accordance with applicable occupational health regulations. Employers receive only the fitness determination and never the underlying clinical detail, unless you provide explicit written consent.
Under Qatar's Personal Data Protection Law (Law No. 13 of 2016), you have the following rights regarding your personal data held by Wellkins Medical Centre.
Request a copy of the personal data we hold about you and information on how it is used.
Request correction of any inaccurate or incomplete personal data held in our records.
Request deletion of your data, subject to legal and medical record retention obligations.
Object to your data being processed for marketing purposes at any time, with immediate effect.
Request that we limit how we use your data while a complaint or correction request is resolved.
Receive your personal data in a structured, machine-readable format for transfer to another provider.
Withdraw consent for any non-essential processing at any time without affecting prior lawful processing.
Lodge a complaint with Qatar's competent authority if you believe your rights have been infringed.
To exercise any of the above rights, please contact us using the details in Section 6. We will acknowledge your request within 5 working days and aim to resolve it within 30 calendar days. Where a request is complex or numerous, we may extend this period and will notify you accordingly.
If you have any questions about this Privacy Policy, wish to exercise your data rights or would like to raise a concern, please reach out using any of the following channels.
We are committed to resolving privacy concerns promptly and transparently. If you remain unsatisfied after contacting us, you have the right to escalate your complaint to the relevant Qatari regulatory authority.
We retain personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The schedule below outlines our standard retention periods.
| Data Category | Retention Period | Basis |
|---|---|---|
| Patient medical records | 10 years | MoPH regulatory requirement |
| Paediatric records | Until age 28 or 10 years (whichever is longer) | MoPH regulatory requirement |
| Corporate health check records | Per employer agreement (min. 5 years) | Occupational health regulations |
| Marketing enquiry data | 2 years or until opt-out | Legitimate interest / consent |
| Appointment booking data | 3 years | Service history and clinical continuity |
| Patient feedback submissions | 1 year (anonymised thereafter) | Quality improvement purposes |
| Website analytics data | 26 months (Google Analytics default) | Performance and analytics |
When the applicable retention period expires, personal data is either securely deleted or anonymised so that it can no longer be associated with any individual.
We review and update this Privacy Policy periodically to reflect changes in our practices, services or applicable law. When we make material changes, we will notify you by posting the updated policy on this page with a revised effective date.
We encourage you to review this policy from time to time. Your continued use of our website or services following any update constitutes acceptance of the revised policy.
The current version of this policy was last reviewed and approved in May 2026.