+974 4444 2099 Sat - Thu: 07.00AM - 9:00PM & Friday 7:00AM to 11:00AM

Know Your Clinic - WELLKINS Medical Centre

Know Your Clinic - WELLKINS Medical Centre

GUIDE

Welcome to WELLKINS

The clinic comprises of Ground Floor, Mezzanine and 2nd floor:

  • It’s divided into 4 zones
  • Zone 1: Ground Floor
  • Zone 2: Mezzanine
  • Zone 3: Grey floor in second floor
  • Zone 4: Tiled Area in second floor
Reception and Nursing counters are available at each zone.

  • Tokens are issued against each doctor or service. (Please ensure that you get the token number as SMS; this will affect your visit including accessing your reports).
  • Color coded Tags are given upon issuing token to avoid errors and ease of process.
  • Magenta – Walk in Doctor Visit with Alpha numeric token numbers (Eg: J01, P01 etc)
  • Green – Appointment Doctor Visit. These tokens get priority over magenta tags based on time. Tokens are issued with a prefix A (Eg: AJ01, AP01)
  • Orange – Employment /Pre- Employment Medical Check up
  • Blue – Wellness checkups and Vaccinations (without Doctor consultations)

    1. Collection of tokens & Tag
    2. Visit Registration
    3. Vitals at the initial assessment
    4. Consulting Doctor (Green tag holders may bye pass due to appointment time)
    5. Lab and Radiology Billing (If any)
    6. Pharmacy (Can opt for home delivery)
  • Waiting areas are available at each point; the usual waiting time is 15 to 20 minutes. However, if its insurance time may vary based on the case.
  • People with more waiting time can use our Synergy Lounge for their ease and comfort.
  • Hand over the tag in Pharmacy to collect your medicine or order home delivery.

    1. Collection of tokens & Tag
    2. Visit Registration
    3. Vitals at the initial assessment
    4. Consulting Doctor (Priority based on appointment time)
    5. Lab and Radiology Billing (If any)
    6. Pharmacy (Can opt for home delivery)
  • Waiting areas are available at each point; however, the usual waiting time is 15 to 20 minutes. However, if its insurance time may vary based on the case.
  • People with more waiting time can use our Synergy Lounge for their ease and comfort.
  • Hand over the tag in Pharmacy to collect your medicine or order home delivery.

    1. Collection of tokens & Tag
    2. Meet the Medical coordinator in Zone
    3. Visit registration.
    4. All process related to medical check up will be handle in Zone 3

    1. Collection of tokens & Tag
    2. Visit Registration at Zone 3 Reception (Room 23)
    3. Wait near the Sample Collection Room (Room 33)
    4. Once the report is ready you will receive a SMS
    5. If consultation is there and on the same day, Inform Reception once the result is ready. If not take an appointment from reception for your doctor visit to review your report.

    1. Scan the QR code placed in the waiting area.
    2. Enter your registered mobile number. You will be able to see the number of people waiting and your turn.

  • During the registration process, front office staff will perform eligibility checks via your insurance provider's website. Necessary information will be provided, and a claim form will be generated.
  • Based on your insurance policy coverage, you will be accepted, and any necessary deductible or co-insurance (if applicable) will be collected.
  • The claim form is then passed to the doctor in a physical copy or through the clinical information system.
  • After the clinical examination and diagnosis, the doctor will fill out the claim form and provide other information related to your visit.
  • You may ask the phlebotomist about the turnaround time of your blood reports
  • Nurses will share the claim form with the insurance department, and the insurance team will coordinate with the billing team for your coverage and approvals for lab and radiology services, if any. The same applies to the pharmacy.
  • If there is any approval, the insurance team will coordinate with your insurance provider for the necessary approvals. The insurance desk is located opposite the lift near Zone 3.
  • In case you are busy and cannot wait for approval but are ready to pay any co-payment online, you may give the sample and leave. Once the approval is obtained, you will be informed accordingly to pay and process the blood sample. The same applies to any rejected approval requests.

    1. Identify the lab token.
    2. Wait for the SMS call from collection (Proceed to room number 33)
    3. Inform phlebotomist if you are on fasting (Please do drink water)
    4. PPBS patients need to report directly to Room 33 exactly after 2 hours after food (No need to wait anywhere)
    5. You may ask the phlebotomist about the turnaround time of your blood reports

    1. Visit Wellkins.com/ai
    2. Click on health locker.
    3. Enter QID (if registered with passport; enter passport number)
    4. Enter OTP
    5. Click on My reports.
    6. Your past blood reports are available on our AI platform. To retrieve the same, follow the above steps.

    1. No need of any printout of the report to meet the doctor.
    2. If you wish to show the report on the same day of consultation; no need to wait in the queue.
    3. Upon arrival inform the nurses station about your report review with doctor
    4. If its on the next day; you need to follow the usual process of walk-in token or an appointment

    1. Go to wellkins.com/visit
    2. Select Doctor
    3. Select Date & Time
    4. Enter your Name & Phone Number
    5. Click on sent OTP & Verify
    6. Confirm.

If you prefer to get your medicines delivered to your home or office

    1. Hand over the wrist tag to Pharmacy
    2. Give your Blue-Plate details (address)
    3. Turn around Time is 3 to 4 Hours.

We have an efficient customer service process where you can get answers for your queries. We have an online first approach in communicating with our customers.

    1. Visit Wellkins.com and click on the WhatsApp icon on the webpage. You will get connected to live agents and Chat on WhatsApp.
    2. Appointments also can be taken through the live chat agent.
    3. You may also send Voice clips (Arabic, English, Hindi, Malayalam, Tamil, Tagalog, French)
    4. You can share documents, images, pictures etc to communicate.
    5. Even more, It’s as documented proof of communication.
    6. A Message you put will get an answer 100% with out much delay.

    1. Quality of Information provided: For Eg. On a call in the morning, reception informs that the Dr. X is available from this time to this time. In the event if doctor comes late or change the schedule, we won’t be able to contact you back.
    2. All phone calls are recorded at clinic’s end and access to it is restricted. At the same time customer has to either record the call for documenting it or the information will not have documented. Which would create confusion at the reception in the case of conflict of information provided.

    1. Sick leaves are issued from MOPH websites where all your leave history in Qatar is mentioned.
    2. Sick leaves are issued by doctors if it matches the protocol of MOPH.
    3. Leaves are to be printed and stamped by clinic and doctor.

    1. In any case, if you feel that your waiting time is more than 20 min; you may use our lounge
    2. Lounge will have access to light refreshments, reading materials and other engaging activities.
    3. An information desk also will be available at the lounge to know the status of your requirement.

    1. If insurance; every visit has to be registered in your Insurance Company website and appropriate claim forms has to be generated.
    2. All visits are registered for the purpose of accessing your medical records which is opened during your registration process and closed at the end of the day so that its locked.

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